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Refund Policy

Cancellation policy

The customer may cancel standard service subscriptions at any given time. However, cancellation of a service does not necessarily entitle the customer to any refund for that service. Please read the “Refund Policy” section carefully for complete information about cancellation and refund.

From time to time Antivirus Number Support may offer a service option that requires a commitment, either written or verbal, to pay and/or keep the service active for a specific period of time. During this time, the customer cannot cancel the service as per the conclusive written or verbal agreement. Any payments required to be made must continue for the period of the agreed upon time. At the time when the agreed upon time frame has ended, the customer is allowed to cancel their service. The cancellation of service does not necessarily entitle the customer to any refund whatsoever. Please read the “Refund Policy” section carefully for complete information about cancellation and refund.

Refund Policy

The customer holds the right to receive a refund if the service process has not yet been initiated. This implies that absolutely no steps have been taken by the Antivirus Number Support technician to resolve the customer’s issue or to answer the customer’s question(s). If the customer receives a refund at this time, Antivirus Number Support bears the right to refuse further service to that customer.

Antivirus Number Support provides a “100% money back guarantee” on the initial incident. “Initial incident” implies a situation where a customer is calling in for the first time with a specific antivirus or technology problem or query. It is the responsibility of the Antivirus Number Support technician to resolve the problem and/or answer the question(s) accurately. The technician must be allowed for all the opportunities to resolve the issues. What is considered “all opportunities” varies depending on the nature of the issue and will be defined at the discretion of an Antivirus Number Support technician, agent, supervisor, and/or manager? If the technician is unable to completely resolve the customer’s’ problem, or answer the queries after trying all possible methods of a resolution, a full refund may be issued. The customer does not have the option to end support in order to receive a refund prior to Antivirus Number Support finding a solution or exhausting all opportunities to resolve the issue. The support process must be allowed to be fully vetted in order for a refund to be considered, regardless of the reason. In a situation where Antivirus Number Support has resolved at least one (1) issue, even if it was not the initial incident, the money-back guarantee is no longer valid and the customer may not be entitled to a refund for any services – either fully or partially.

Antivirus Number Support cannot guarantee the timeframe of how long a refund will take to credit back to a customer’s card. It is typically 5-7 business days, however, Antivirus Number Support has no control over of the time-frame after Antivirus Number Support has processed the refund.

The customer has the option to cancel any continuous support options. A customer is not entitled for refund in case of the already billed services. In the case of a cancellation, the remaining duration of the customer’s service plan will be valued and future billings will terminate – the technical support service is then no longer committed at the end of the last billing term. Antivirus Number Support does not provide partial or prorated refunds for time unused. A customer is not entitled to a refund in cases of a failure to resolve issues outside of the initial billing of any service option.

If Antivirus Number Support determines that an operating system reinstall is necessary to properly fix the issue(s) at hand; a refund will not be issued if the customer chooses not to continue or if the customer does not possess proper legal working copies of any software that may be installed on the device or may be required for the device to work efficiently. This includes, but is not limited to, operating systems, drivers, and applications, softwares etc.

In the event an Antivirus Number Support repair disc is needed to properly fix the issue(s) at hand; a customer’s refusal for usage of this disc or method is not an acceptable reason for a refund.

Antivirus Number Support must be directly contacted to cancel any ongoing service. A dispute with the customer’s credit card company or bank does not comes under the definition of cancellation nor is it a credible reason for any credit or refund.

Antivirus Number Support reserves the right to cancel, refund or suspend service for any reason. In cases of service cancellations, Antivirus Number Support will fairly assess the situation and provide refunds when appropriate.

Failure of the data backup procedure, failure of data to be properly backed up, or any other data loss or retrieval problem are not grounds for the refund of any support service or data backup service.

Failure of hardware, components, and accessories after the initial incident are not grounds for a refund. Antivirus Number Support will continue to support any other current technology or replacement technology. Future forfeiture of any customer hardware does not validate a refund of any service fees paid either fully or partially.

All software sales, such as sales of Antivirus Number Support Virus Slayer, Antivirus Number Support Spyware Detective, or both together as a bundle; are final. No refunds are issued once the transaction has been processed and the software license keys have been allocated to the customer via our payment and electronic fulfillment system. License keys must be activated within a time period of 1 year of purchase. License keys not activated within this time period of purchase will automatically be deactivated for use by the customer.

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