Terms and Conditions
Definition of terms used in this Document
The process of providing technical support by the Antivirus Number Support is called “service” or “services”.
An individual or group of individuals who willingly connect with the agent of Antivirus Number Support is termed as the “caller”. The caller can connect either by calling, emailing and online live chatting.
An individual or individuals who voluntarily decide to use services by Antivirus Number Support is called as the customer.
The action of a caller voluntarily accepting one or more services by Antivirus Number Support is called as “utilization”.
Technical devices like desktop computer, laptop,smartphones etc is “technology”. Technology also applies to other networking devices like wireless and non-wireless routers, televisions, Blu-ray players, and video streaming tools.
Devices attached to a computer like printers, scanners, cameras, hard drives, USB drives, etc is termed as “computer peripherals”
A set of programs that can be stored, installed, and used on a computer or mobile phone is termed as a “Software”.
Acceptance of Policy
The customer is considered to accepts all the terms and policies automatically as soon as he uses the services given by Antivirus Number Support. Antivirus Number Support possesses the right to reject the service to the caller if the caller has refused any terms and policies.
Modification of Terms and Policies
Antivirus Number will not provide any prior warning to any individual in altering any information in the document
Types of services available
All options refer to Antivirus Number Support home or consumer service options, as well as Antivirus Number Support business service options
“ Support Plan for monthly basis” – For a monthly basis the customer accepts to pay an advanced fee for technical support. The household members can contact Antivirus Number Support as many times in this unlimited monthly plan. The customer can avail the facility of technical help as many times as the problem reoccur until he has the activation of the plan.Once the validity of his monthly plan ends he needs to pay for the technical help or he may again purchase the plan.
“Yearly Support Plan for annual basis” – In the yearly plan the customer accepts to pay an advanced fee for technical help. Just like the monthly plan here too the household members can contact Antivirus Number Support as many times as the plan is valid. The occurrence of the same technical problem over time, again and again, will be solved until the customer plan is active. After the plan gets expired charges will be made for catering technical help.
“Data Backup” – In this the customer accepts to pay an advanced fee for accessing cloud data backup services. The service is charged on monthly basis. Technical assistance is catered by the skilled technicians of Antivirus Support.
“Software” – Software is where the customer accepts to pay an advanced fee for the anti-spyware software by giving an annual price for software updates.
Payment refers to the amount given by the customer to utilise the services.
Credit Card & Debit Card Use
Antivirus Number Support accepts all cards such as Visa Card, American Express etc.
Customer gives credit card or debit card details over must be an adult. In case he doesn’t have a credit card or debit card then at the time of payment that credit or debit card should thereof whose credit card or debit card they will use.
If the customer’s credit/debit cards fail authorization then, in that case, the Antivirus Number Support has the right to reject the services.
Antivirus Number Support may store credit/debit card data securely for billing purposes. This information is typically saved on a third party secure payment gateway and Antivirus Number Support does not have access to any complete card numbers.
Antivirus Number Support maintains the highest level of security compliance and is verified “PCI DSS Compliant“.
Antivirus Number lend its supports to computers, computer-related devices, mobile phones etc. It also supports other devices too that promotes a computer to perform functions. This helps for the problems like viruses and malware, routers and modems
Responsibilities of Antivirus Number Support
Antivirus Number Support provide its customers with satisfactory and appropriate solutions for their problems. If the technician is incompetent to solve the issue then he is required to tell the customer what it requires to resolve the issue.
Antivirus Number Support does not take full guarantee in resolving on the exact time as sometimes there can be uncertainties that may hamper the work leading to time exceed.
Antivirus Number Support has been working in a joint venture with a third-party firm when it lacks to solve the issue of the customers. But Antivirus Number Support is not liable for any services given by the third party. The process of billing may be controlled by the third party. In short for the third party the antivirus support is not responsible at any stage for anything.
Antivirus Number Support services are in no way a warranty. Replacement of items such as hardware, components, and accessories are not covered in our refund or cancellation policy.
The customer should give the sales agent or a support technician full information. Keeping important details intact in lieu of asking cash back guarantee is not permissible.
The customer is assumed to follow basic the key points that the technician gives them over the phone.
Customer agrees to pay, defend, and hold harmless Antivirus Number Support and its employees from and against any claims, damages, liabilities, costs, fines, penalties and expenses (including attorney and other professional fees and costs) arising out of or relating to (a) Customer use or misuse of any Software and/or Services; (b) Customer violation of the Antivirus Number Support Terms of Service; (c) Customer breaching of any rights of a third party; or (d) any other negligent or intentional misconduct by Customer. Antivirus Number Support retains the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by Customer, in which event Customers is required to cooperate in asserting any available defences.
Outside of Services Scope & Excessive Usage
Antivirus Number Support holds the power to restrict home support plans if they are being utilised for any trading purposes. Extreme usage of the services is entitled as the customers who have used services for 90 days or above.
Custom Designed Software
Antivirus Number Support may use custom-designed software and scripts to assist in resolving an issue, reporting data system information, or automating a task. Such software may be manufactured by Antivirus Number Support or manufactured by a Third-party (see section titled “Third-party Software”). To the best knowledge of Antivirus Number Support, the software is fully licensed and breaks no laws when it is used on a customer’s device.
Antivirus Number Support is not responsible for the unlikely scenario of such software causing damage to your device’s hardware or software. How the technician proceeds if that occurs is at the caution of the support technician, supervisor, and/or manager.
Antivirus Number Support may accept End User License Agreements on your behalf – for any Antivirus Number Support designed software.
Sometimes the Antivirus Number Support will use “third-party software” to help for problem-solving aspect.“Third-party software” is a software produced by Antivirus Number Support. For instance virus and malware removal tools. Antivirus Number Support is not liable for any mishandling by the third-party for your device damage.
Antivirus Number Support may take End User License Notes on your account – for third-party software.
Antivirus Number Support uses third-party support software to help the customers for their issues .
This software is authorised and violates no rules when it is used on a customer’s device.
The software installs a little section of software on the customer’s system. While the software is typically harmless, Antivirus Number Support bears no responsibility for unforeseen negative effects that the software has on the customer’s device.
Fast internet connection is required on the device so that the technician can take remote control. The consumer will have to obey the guidance of the technician to restore the system’s internet connectivity.
The customer has the freedom to reject a remote connection but it is likely that without remote control issues will take a longer time to get fixed.
Antivirus Number Support also upholds the right to reject the service just like the customer has.
Data Backup and Data Loss
Antivirus Number Support will perform their task effectively to secure important data on a customer’s device. But Antivirus Number Support is not liable to inform the customer for data loss, backing up data etc. Sudden problems may happen for which the Antivirus Number Support is not responsible in any case. Customer has to manage their data for not getting lost.
The data backups will be deleted upon cancellation or non-payment of our services automatically. The customer can only access his data by data backup service. Antivirus Number Support will also stop to make any additional data backups also data loss or data backups do not come under the duty of Antivirus Number Support.