Call Us Toll-Free : USA : +(1)-888-846-5560

Terms and Conditions

Definition of terms used in this Document

“Service” or “services” signifies the technical support, and/or the process of providing technical support, that Antivirus Number Support offers and any options therein.

“Caller” is any individual or group of individuals who voluntarily connect with a representative of Antivirus Number Support. Methods of contact include, but are not limited to, telephone, email, and online chat. Communication of an Antivirus Number Support representative with a “caller” does not imply that any of the services have been provided.

“Customer” is any individual or individuals who willingly choose to utilize one or more services provided by Antivirus Number Support.

“Customer” also refers to any individual or group of individuals utilizing one or more services offered by Antivirus Number Support, but who has a “caller” contact Antivirus Number Support to represent them.

“Utilization” or “utilize” is the action of a caller willingly receiving one or more of the services offered by Antivirus Number Support.

“Technology” refers to any desktop computer, laptop, tablet or smartphone. Desktop computers typically have a monitor, mouse, and a keyboard attached to them and can also have a printer or other output devices as well. Laptops are all-inclusive and can also be referred to as a computer. Tablets and smartphones are typically mobile devices with a touchscreen running on a specific mobile operating system such as, but not limited to, iOS, Windows and Android. The term also refers to devices including but not limited to, networking equipment such as routers both wireless and non-wireless, electronic devices such as televisions, Blu-ray players, and video streaming devices.

“Computer peripherals” or “peripherals” are any device which attaches to a computer. Examples include, but are not limited to, printers, scanners, speakers, microphones, cameras, and external storage devices such as external hard drives, tape drives, USB drives, etc.

“Software” is any program or set of programs that can be stored, installed, and/or used on a computer, mobile phone or tablet device.

Acceptance of Policy

Upon utilization of one or more of the services provided by Antivirus Number Support, the customer automatically accepts all the terms and policies written in this document. The caller holds the right to reject one or more of the terms and policies described in this document. If a caller rejects the terms and policies described in this document, Antivirus Number Support reserves the right to refuse service to that caller.

Modification of Terms and Policies

Antivirus Number Support holds the right to modify any information in this document at any given time. Antivirus Number Support is not obligated to provide a prior warning or post notification, to any individual or group of individuals of modifications to this document.

Types of services available

All options refer to Antivirus Number Support home or consumer service options, as well as Antivirus Number Support business service options.

“Monthly Unlimited Support Plan” – here a customer agrees to pay an advanced fee for technical assistance, followed by an ongoing monthly charge (recurring payment) for continued support for one or more technical devices or computer peripherals in which they have the ownership of, in their home. The “unlimited” feature allows household members to contact Antivirus Number Support as many times as needed as long as the plan remains active. This option is billed ongoing for 1 month at a time and will automatically re-occur unless a cancellation of services is initiated. Recurrence of the same technical issue will be covered as long as the customer is active (current on payment, both for the initial rate and/or monthly ongoing cost) and for a time duration of 10 days from the original date of resolution if the account is no longer current and/or active. Any subsequent issues beyond the period of inactivity and non-payment that require additional assistance by Antivirus Number Support will be subject to additional fees; this is regardless of how similar in nature the subsequent issue(s) is/are.

“Yearly Unlimited Support Plan” – here a customer agrees to pay an advanced fee for technical assistance, followed by an ongoing yearly charge (recurring payment) for continued support for one or more technology devices or computer peripherals in which they have a ownership of, in their home. The “unlimited” feature allows household members to contact Antivirus Number Support as many times as needed as long as the plan remains active. This option is billed annually and will automatically recur unless a cancellation of services is initiated. Re-occurrence of the same technical issue will be covered until the customer is active (current on payment, both for the initial rate and/or monthly ongoing cost) and for a time duration of 10 days from the original date of resolution if the account is no longer current and/or active. Any subsequent issues beyond the period of inactivity and non-payment that require additional assistance by Antivirus Number Support will be subject to additional fees; this is regardless of how similar in nature the subsequent issue(s) is/are.

“Data Backup” – here a customer agrees to pay an advanced fee for cloud data backup services, followed by an ongoing monthly charge (recurring payment) for continuous data backup services, which include support for every data backup service related issues or questions. This service is billed monthly and will automatically recur unless a cancellation of services is initiated. Antivirus Number Support may utilize 3rd party software and services to provide the data backup capability. Support is typically handled exclusively by Antivirus Number Support representatives.

“Software” – here a customer agrees to pay an advanced fee for anti-virus and/or anti-spyware software, followed by an ongoing annual charge (recurring payment) for continued software updates. This service is billed yearly and will automatically recur unless a cancellation of services is initiated. Antivirus Number Support may utilize 3rd party software and services to provide the software. Support is handled exclusively by Antivirus Number Support representatives.

Fees/Payment

A fee is an amount which a customer is going to be charged depending upon which service option or options they decide to utilize.

When a customer agrees to utilize one or more Antivirus Number Support services, it is the customer’s obligation to provide payment prior to the service being initiated. The customer bears the right to refuse payment for the services, but Antivirus Number Support then bears the right to refuse service to that individual or individuals.

Credit Card & Debit Card Use

Antivirus Number Support accepts all cards that have either a Visa, MasterCard, American Express or Discover card logo on them.

Any customer providing credit card or debit card information over the phone must be at least or above 18 years of age. If the customer does not possess a credit card or debit card, the individual of whose credit card or debit card they will use must be present at the time of the payment. Otherwise, Antivirus Number Support holds the right to refuse service to the caller.

If any or all of the customer’s credit/debit cards fail authorization, Antivirus Number Support bears the right to refuse services to that customer.

Antivirus Number Support may utilize “AVS”, or “Address Verification Service”, in addition to the standard credit/debit card approval methods. This supplies an additional layer of security. Customers may be denied the services based on the failure of the AVS check by our technician.

Antivirus Number Support may securely store credit/debit card data for billing purposes. This information is typically stored on a 3rd party secure payment gateway and Antivirus Number Support does not have access to any complete card numbers.

Antivirus Number Support maintains the highest level of security compliance and is verified “PCI DSS Compliant“.

Technologies Supported

Antivirus Number Support supports computers, computer-related devices, mobile phones (such as smartphones), tablets, software, and most consumer electronics. Computer-related devices generally are referred to as “peripherals” as mentioned earlier. But support stretches to “any technology that helps a computer or any other technical device in performing one or more functions”. This includes, but is not limited to, assistance for problems such as viruses and malware, routers and modems, and help with software packages such as Antivirus software. As modern technology arises, it is left to the discretion of Antivirus Number Support if any other technologies will be added to the scope of support. Antivirus Number Support reserves the right to decline service for any issue, device, product or item for any reason at our discretion.

Responsibilities of Antivirus Number Support

It is the responsibility of Antivirus Number Support to provide customers with competent and timely solutions to their technology problem(s). Antivirus Number Support representatives strive to provide excellent service. If the technician cannot resolve the issue via a remote connection, the technician is required to instruct the customer as to what needs to be done to resolve the issue.

The customer should be aware that while Antivirus Number Support technicians are expected to perform exceptionally and timely, certain circumstances and the nature of issues can cause resolution times to vary. Antivirus Number Support does not guarantee resolution times and time of resolution is not a factor impacting our money back guarantee.

Antivirus Number Support has partnered with a third-party firm to provide onsite support when a situation is not able to be resolved over the phone or remotely. Antivirus Number Support is not responsible for any services rendered by the third party. Billing may be handled directly through the third party and Antivirus Number Support is not responsible for billing errors including overages, refunds, etc. when billed by the third party firm. Antivirus Number Support removes itself from all liability associated with using this third-party service. Onsite services are not included in any Antivirus Number Support Unlimited Support plans and they are always separate billable services.

Antivirus Number Support services are in no way a warranty. Replacement of items such as hardware, components, and accessories are not covered in our refund or cancellation policy.

Antivirus Number Support is not responsible for obtaining, or paying for, any software, including, but not limited to, operating systems, software applications, and drivers.

Customer’s Responsibility

The customer is expected to provide the sales agent, support technician or any other Antivirus Number Support representative, with any information requested to the best of the customer’s ability and knowledge. Withholding important information for the purpose of requesting the money back guarantee is prohibited.

The customer is supposed to understand basic guidelines that the technician provides to them over the phone (such as moving the cursor, mouse clicking, locating power buttons on devices, etc.).

The customer is also responsible for seeing the support process until the completion.

Indemnification

Customer agrees to indemnify, defend, and hold harmless Antivirus Number Support and its employees from and against any claims, damages, liabilities, costs, fines, penalties and expenses (including attorney and other professional fees and costs) arising out of or relating to (a) Customer use or misuse of any Software and/or Services; (b) Customer violation of the Antivirus Number Support Terms of Service; (c) Customer breaching of any rights of a third party; or (d) any other negligent or intentional misconduct by Customer. Antivirus Number Support retains the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by Customer, in which event Customers is required to cooperate in asserting any available defenses.

Outside of Services Scope & Excessive Usage

Antivirus Number Support reserves the right to limit or cancel home support plans if they are being used for any business purposes. Additionally, Antivirus Number Support reserves the right to limit or cancel home support plans of customers who have excessive usage. Excessive usage of services is defined as the customers who have utilized services for at least or above 90-days and are among the top 3% of average customer usage during that period. With either situation, Antivirus Number Support would provide a pro-rated refund based on remaining time left on any plan, if applicable.

Custom Designed Software

Antivirus Number Support may use custom-designed software and scripts to assist in resolving an issue, reporting data system information, or automating a task. Such software may be manufactured by Antivirus Number Support or manufactured by a Third-party (see section titled “Third-party Software”). To the best knowledge of Antivirus Number Support, the software is fully licensed and breaks no laws when it is used on a customer’s device.

Antivirus Number Support is not responsible for the unlikely scenario of such software causing damage to your device’s hardware or software. How the technician proceeds if that occurs is at the caution of the support technician, supervisor, and/or manager.

Antivirus Number Support may accept End User License Agreements on your behalf – for any Antivirus Number Support designed software.

Third-party Software

Oftentimes, Antivirus Number Support will use “third-party software” to assist in resolving an issue. “Third-party software” is a software which is not manufactured or developed by Antivirus Number Support. Examples of this software are virus and malware removal tools from various software developers. To the best knowledge of Antivirus Number Support, the software is fully licensed and breaks no laws when it is used on a customer’s device.

Antivirus Number Support is not responsible for the unlikely scenario of third-party software causing damage to your device’s hardware or software. How the technician proceeds if that occurs is at the caution of the support technician, supervisor, and/or manager.

Antivirus Number Support may accept End User License Agreements on your behalf – for third-party software and any Antivirus Number Support branded software.

Remote Assistance

Antivirus Number Support uses third-party remote assistance software to help resolve most customer issues. Remote assistance software allows the technician to remotely control a customer’s device to facilitate the steps needed to resolve the problem.

This software is completely licensed and breaks no laws when it is used on a users’ device.

The software installs a little section of software on the customer’s system. While the software is typically harmless, Antivirus Number Support bears no responsibility for unforeseen negative effects that the software has on the customer’s device.

A functioning fast internet connection is needed on the device in which the technician intends to take the remote control of. The lack of it will make remote assistance impossible. In this scenario, the customer will have to follow the instructions of the technician to restore the device’s internet connection for the purpose of remote tech control.

The customer holds the right to refuse a remote connection to their device. But the customer must then understand that without remote tech support, resolution of the issue will take longer time duration and require more customer interaction.

Antivirus Number Support also holds the right to refuse service, at its sole discretion, if a customer chooses to refuse a remote assistance connection.

Data Backup and Data Loss

Antivirus Number Support will make their “best effort” to salvage and secure any important data on a customer’s device or notify the customer of a situation where data may be lost. However, Antivirus Number Support is not responsible for notifying the customer of potential data loss, backing up data, the loss of any data or the failure/inability to retrieve previously backed up data, by the Antivirus Number Support Backup Service or any other method. Unforeseen issues may occur and Antivirus Number Support is not responsible for these situations during the course of our troubleshooting and support process. It is the customer’s responsibility to ensure that their data is properly backed up before engaging in any support or troubleshooting with Antivirus Number Support.

Failure to maintain current payment for any data backup services provided by Antivirus Number Support will automatically forfeit access to existing data backups completed by the Antivirus Number Support Backup Service. Data backups will automatically be deleted upon cancellation or non-payment of our services. The customer does not own permanent rights to their backed up data. Data is only accessible through the data backup service while the customer is a current customer, paying data backup service as a subscriber. Antivirus Number Support will also cease to complete any additional data backups. Any data loss or data backups missed are not the responsibility of Antivirus Number Support.

For Antivirus Technical Support Call Toll Free

+(1)-888-846-5560